Tablecloth Factory Policies

Standard Section Policies

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page.  All prices are quoted in USD.

If you are located within USA 48 States (excluding APO/FPO addresses), then you can take advantage of our $10 flat rate shipping. If you need faster delivery such as next day air, 2 day, 3 day or 5 day please email sales@tableclothfactory.com with what you plan to order and your shipping address so we can get the exact price.

Shipping times?

Standard delivery orders normally ship within 1-3 business days. Orders placed with rush delivery will ship same business day or the next business  day if we add rush delivery after the cutoff time for shipping that day. Typical transit time is roughly 5 - 10 business days with our $10 flat rate delivery. We also do offer upgraded and express shipping methods, such as  5 business days,  3 business days,  2 business days, and next day air shipping. We ship via FEDEX, UPS or USPS so please give us your address that any 3 shipping companies could ship to. We do not ship to PO BOXES.  Most people can get packages from all 3 but if you can not please specify in our comments section or email us as soon as you place the order.

When will my order ship?

Most standard shipping orders are processed and shipped within 24 - 72 hours once payment is received.  Express shipments with rush delivery  can usually be shipped same day placed only if order is placed BEFORE 1PM PST.  There are no shipping, transit, or delivery on weekends or holidays for all shipping methods.

Return Policy

We do not offer returns for any reason.  ALL SALES ARE FINAL.
We are committed to quality and making our customers happy.  We’ve been in the business for years, and rarely if ever make a mistake on an order. If we ship you the incorrect item we will resend the correct item. For example, if you order a rectangular tablecloth, and we send you a round tablecloth, we will send you the correct rectangular product.

We cannot accept returns for any reason other than if we made a mistake with your order. We are not responsible for slight variations in dye-lot differences. We are not responsible for any typographical errors you make during the ordering process. If we made a mistake with your order, please contact us via email within 72 hours.

Out of stock

If an order contains out of stock merchandise TCF has several options. We normally will send the items in stock asap and will ship the out of stock items when they arrive in our factory. Customers have the option to wait for the new shipment of those out of stock items to arrive at our facilities, to switch to items that are in stock or can be given a full refund of the out of stock items.

Shipping Carrier Delays, Mistake and Problems

  • TCF WILL NOT be held responsible for mistakes made by shipping carrier under any circumstances.
  • TCF WILL NOT be held responsible for orders after we have fulfilled our end and merchandise has left the warehouse premises, financially or otherwise.
  • If the shipping carrier makes a mistake, and it was UPS that was used, please ask us to file a claim on your behalf.  If it was USPS that was used, unfortunately, no claims can be filed.
  • If UPS fails to deliver on a guaranteed delivery service, then, on your behalf, our company can file a claim to recover your shipping costs for a refund on shipping.  Please note that only UPS expedited shipping methods such as UPS 3DAY AIR, UPS 2ND DAY AIR, UPS NEXT DAY AIR, are guaranteed shipping methods.  UPS Ground is not a guaranteed shipping method, actual delivery time may vary.   
  • Refunds on shipping costs will ONLY occur after the shipping company approves your claim and releases funds from their claims process.
  • In cases where we are unable to recover compensation from the shipping company, we will not be liable for replacing or compensating your order since items left our warehouse in perfect condition.


TCF WILL NOT be held responsible for shipment delays once merchandise has left our warehouse since outside factors such as weather, natural disasters, and accidents are beyond our control.

Returned/Refused packages

Packages refused from their destinations or returned to our store after multiple delivery attempts for any reason (including, unavailable during delivery, provided wrong address, incomplete address, etc.) will be refunded without prior notice, and processed according to the following rules:

  • Standard restocking fee of 20% will be applied on returned/refused merchandise to cover our operating costs to process and restock the returned merchandise.
  • The actual cost of shipping (often more than the $10 we charge our customer) the original package will be deducted from the refunded amount.   
  • Any return shipping costs and/or customs/duty (For international packages that are returned/refused) charged by carrier for refused/returned package will also be deducted from the refund amount.

Copyright and Trademark Notice

All material, including the website design, text, logos, graphics, icons and images, and the selection that appear on this website is exclusively the property of tableclothfactory.com, unless otherwise stated. Using the content of this site for reasons other than shopping or placing an order without our written consent is strictly prohibited. This includes reproducing, modifying, uploading, posting or distributing any of the material. Any unauthorized use of this website's material may violate copy right, trademark or other laws that could lead to a case of criminal or civil damages. All other applicable rights not stated here are reserved.

Notice and Correspondence

This website's main form of communication is by e-mail & live chat; however, we may contact you through other methods, such as the phone number that you have provided us through our website. Please make sure that your e-mail filters for spam and junk mail are not filtering our e-mails. We will not be held accountable for e-mails that you may have missed because of these filters. If you need to contact us for any reason, please make sure that it is through e-mail or through our chat system. Any other source of communication, including phone calls to us is not a viable way to contact us. We are not responsible for any problems that arise when changing or canceling orders, requesting to return items or other details about your order if you contact us by means other than the ones that have been expressed on this section of our website.

Order Acceptance Policy

Receiving an order confirmation (electronically or otherwise) does not indicate that we have accepted your order. We reserve the right after receiving your order to accept or decline your order or to supply less than the quantity you ordered for any item, for any reason. If we are not able to fulfill the amount for the items that you have ordered, than we will  ship the products without the full quantity, you have the option to be refunded the full  price you paid for those missing items or get them shipped to you at a later date. If you decide that you simply do not want the item that you did not receive then we can  refund you the total amount you have paid for those items.

We ask of you to double check your order information to make sure it is accurate. We reserve the right to put orders with inaccurate or lacking information on hold without any prior notification. We will attempt to contact you through the information you have provided us on your account about your order status. If there is no response within 7 days, your order may be canceled and refunded without further communication.

Order Revisions / Cancellations / Errors

To provide customers with the best online retail experience possible, our store makes it our motto to process all orders in record time in order to get it out the door and into customer hands sooner than they expected. And due to the difficulty in locating a single order amongst mountains of orders, in most cases, we are unfortunately unable to make changes and cancellations once an order has been processed and is being prepared for shipping.

Therefore, before placing your order, please review your cart before clicking submit. If you need to make a cancellation, please contact us as soon as possible via email so that we can catch your order before it is sent to warehouse for fulfillment. We are not able to guarantee that the changes/adds/cancellations can be completed, although we'll do our best to attempt to do so.

Concerning dye lots of our products

Due to tremendous demands for our products, it requires that we use multiple manufacturers to produce enough to fulfill all our customers needs. Although we do our best to control the consistency of the colors/shades of our products across the manufacturers, because of this, it's possible that there may be slight shade variations if you re-order the same item/color/style if some time has past between the different orders. We can guarantee that within a single order, the color/shade of every piece of a certain item will match up exactly. (I.E. if you place an order for 500 Red Satin Napkins, we guarantee that ALL 500 napkins from that order will match up exactly). However, if you re-order the same item several months later, there may slight shade variations, and may not match 100% with your previous order. Although any color/shade variations will only be slight.

These factors are beyond the control of our stuff as they go through an incredible number of orders daily and expecting them to match colors/shades from previous orders is impossible. Dye lots issues does not qualify for replacements. If you would like us to attempt to match products from your new order with a color/shade from a previous order, you understand you will be responsible for all shipping costs that will be incurred. There will be no compensation given for different dye lot, or color/shade issues.

Weather caused delays

We will not be held responsible for delays caused by severe weather conditions. Unfortunately UPS, USPS, nor us has any control over forces of nature and the effects it may have over transit and/or delivery of your order. Although we do process and ship out orders very promptly, we can not be held responsible for delays due to these types of factors that are simply out of our control. There will be no compensation for any delays caused by weather, unforeseen circumstances out of our control, or forces of nature.

Concerning order errors

Order errors are defined as: damaged, incorrect, or missing merchandise. Please review your order immediately after it's received, so that if any order errors are found, can be brought to our attention quickly and resolved for you. Order errors must be brought to our attention within 3 business days after order delivery has been completed. Failure to do so will be interpreted as negligence and you will therefore hold us harmless on any orders/issues that you do not make us aware of. All reshipments for order errors that we determine will require replacements can only be sent via ground shipping, regardless of the situation/cause.

Disclaimer:

We reserve the right to refuse or accept any orders as per our own discretion.

Custom Section Policies

Ordering

  • We make all orders custom just for you, and it is our goal to produce your product as soon as possible. Therefore, once your order is submitted, your order is entered into our system and we begin to prepare to fulfill it, right away. Accordingly, once an order is submitted, it may not be cancelled or changed.
  • Orders will be processed as received. All verbal orders are considered firm. Once an order is placed it is not subject to cancellation.
  • Changes must be made same day order is placed and are subject to production approval.
  • All additions must be made as a new order to be shipped separately.
  • Specialty items may require additional lead-time.
  • We are not responsible for late deliveries due to freight carrier.
  • Notify carrier and us immediately (within 48 hours) if boxes are opened or damaged.
  • We are not responsible for variations due to dye-lot differences. We cannot guarantee our fabric for color or texture. If you are trying to match color or feel the textures please order swatches.
  • Sizes for products are cut sizes. Finished product may be slightly smaller. Please take this into consideration if you order a hemmed product. Due to the hem, the size will be a little bit smaller.
  • Orders will be processed exactly as received through our online order system, and all verbal orders over the phone are considered firm.
  • All additions to orders, after the order is submitted, must be made as a new order and shipped separately. 
  • Please note: Sizes for products are cut sizes. Finished products are slightly smaller.
  • Hemming is an additional $6.50 per dozen for napkins. For all other items add 10% hemming surcharge. 
  • All skirting must be ordered in multiples of two: same size, fabric and color.
  • There will be a template charge of $15.00 for specialty chair covers, odd-shaped tablecloths and any other item that requires a special pattern.
  • It is very important for those who place an order for an oval tablecloth to be sure that our oval shape matches your oval shape. There are many different tables that are considered oval. They are not all the same. If your table is more egg shaped, we will need a pattern of your table to make sure you get an even drop all the way around. Please see our how to pattern and how to measure page for instructions.
  • Patterns will not be matched on seamed cloths.
  • We are not responsible for your typographical errors.
  • Prior to ordering please make sure you order the correct size and shape as we are not responsible for discrepancies in size and shape.
  • All prices and terms are subject to change without notice.
  • After washing, placemats may require pressing to re-bond the Pellon® adhesive.
  • Ordering can be done in 2 ways. You can either order online through our trusted and secure website or you can order over the phone at 1-800-379-7237.

 

Minimum Orders: 

We have no minimum order other than chair covers or items that are only sold by the dozen such as placemats and napkins. 
Swatches: 
Colors online are a very good representation, but cannot be guaranteed as every computer has a different resolution. If, seeing the actual color, or feeling the actual texture is important to you, we recommend that you order a swatch card of all colors in a particular fabric.
The swatch cards are $3.50 per card which has all the colors in that particular fabric.  Delivery will be $2.50 for up to 3 full cards. Each additional card will be $1.00 in the continental United States.  

Shipping Information; 

Our products generally ship between 1 to 3 business days after we receive your order. During our busy season it could take up to 1 week to manufacture your order. Every single order is custom made to your specifications. We also offer overnight shipping and 2nd day shipping for an additional fee. Please call us at 1-800-379-7237 to get pricing for expedited shipping options. If you need your tablecloth before a certain date please contact us by phone or email to let us know. 
We ship with UPS or FEDEX. For rush orders, UPS Second day air is available. UPS does not deliver to P.O. Boxes, so make sure you provide a physical address when ordering. 
Shipping and handling charges are to be billed in the following way:

  • Swatch only delivery in the continental United States $2.50 for up to 3 swatch cards and $1 delivery per additional card.
  • Regular delivery in the continental United States for up to 3 items is $15.00.
  • For each additional item delivery will be $5 more per item.
  • For large bulk orders call for a discounted delivery price.

Return Policy:

The Tablecloth Company makes each order custom to your exact specifications, including fabric, color, shape and size. Because all items are uniquely customized to your requests, the products we make have no resale value. Therefore, we are unable to accept any returns. We thank you for understanding that the value of our business is rooted in our customized approach. 
We are committed to quality and making our customers happy.  We’ve been in the business for years, and rarely if ever make a mistake on an order. If, however, we make a mistake on your order by creating a product in the wrong shape, size, color, or fabric, then we will remake the product the correct way, at no additional cost to you. For example, if you order a rectangular tablecloth, and we send you an oval tablecloth, we will send you the correct rectangular product. 
We cannot accept returns for any reason other than if we made a mistake with your order. We are not responsible for slight variations in dye-lot differences. We are not responsible for any typographical errors you make during the ordering process. 
If we made a mistake with your order, please call us or e-mail us within three business days.  All claims must be made within three business days of receipt of product. At that time, we will provide you with return instructions.  All returns are subject to our approval. 

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