Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page. All prices are quoted in USD.
If you are located within USA 48 States (excluding APO/FPO addresses), then you can take advantage of our $10 flat rate shipping. If you need faster delivery such as next day air, 2 day, 3 day or 5 day please email firstname.lastname@example.org with what you plan to order and your shipping address so we can get the exact price.
Standard delivery orders normally ship within 1-3 business days. Orders placed with rush delivery will ship same business day or the next business day if we add rush delivery after the cutoff time for shipping that day. Typical transit time is roughly 5 - 10 business days with our $10 flat rate delivery. We also do offer upgraded and express shipping methods, such as 5 business days, 3 business days, 2 business days, and next day air shipping. We ship via FEDEX, UPS or USPS so please give us your address that any 3 shipping companies could ship to. We do not ship to PO BOXES. Most people can get packages from all 3 but if you can not please specify in our comments section or email us as soon as you place the order.
Most standard shipping orders are processed and shipped within 24 - 72 hours once payment is received. Express shipments with rush delivery can usually be shipped same day placed only if order is placed BEFORE 1PM PST. There are no shipping, transit, or delivery on weekends or holidays for all shipping methods.
We do not offer returns for any reason. ALL SALES ARE FINAL.
We are committed to quality and making our customers happy. We’ve been in the business for years, and rarely if ever make a mistake on an order. If we ship you the incorrect item we will resend the correct item. For example, if you order a rectangular tablecloth, and we send you a round tablecloth, we will send you the correct rectangular product.
We cannot accept returns for any reason. We are not responsible for slight variations in dye-lot differences. We are not responsible for any typographical errors you make during the ordering process. If we made a mistake with your order, please contact us via email within 72 hours and we will send you the correct items.
If an order contains out of stock merchandise TCF has several options. We normally will send the items in stock asap and will ship the out of stock items when they arrive in our factory. Customers have the option to wait for the new shipment of those out of stock items to arrive at our facilities, to switch to items that are in stock or can be given a full refund of the out of stock items.
TCF WILL NOT be held responsible for shipment delays once merchandise has left our warehouse since outside factors such as weather, natural disasters, and accidents are beyond our control.
Packages refused from their destinations or returned to our store after multiple delivery attempts for any reason (including, unavailable during delivery, provided wrong address, incomplete address, etc.) will be refunded without prior notice, and processed according to the following rules:
All material, including the website design, text, logos, graphics, icons and images, and the selection that appear on this website is exclusively the property of tableclothfactory.com, unless otherwise stated. Using the content of this site for reasons other than shopping or placing an order without our written consent is strictly prohibited. This includes reproducing, modifying, uploading, posting or distributing any of the material. Any unauthorized use of this website's material may violate copy right, trademark or other laws that could lead to a case of criminal or civil damages. All other applicable rights not stated here are reserved.
This website's main form of communication is by e-mail & live chat; however, we may contact you through other methods, such as the phone number that you have provided us through our website. Please make sure that your e-mail filters for spam and junk mail are not filtering our e-mails. We will not be held accountable for e-mails that you may have missed because of these filters. If you need to contact us for any reason, please make sure that it is through e-mail or through our chat system. Any other source of communication, including phone calls to us is not a viable way to contact us. We are not responsible for any problems that arise when changing or canceling orders, requesting to return items or other details about your order if you contact us by means other than the ones that have been expressed on this section of our website.
Receiving an order confirmation (electronically or otherwise) does not indicate that we have accepted your order. We reserve the right after receiving your order to accept or decline your order or to supply less than the quantity you ordered for any item, for any reason. If we are not able to fulfill the amount for the items that you have ordered, than we will ship the products without the full quantity, you have the option to be refunded the full price you paid for those missing items or get them shipped to you at a later date. If you decide that you simply do not want the item that you did not receive then we can refund you the total amount you have paid for those items.
We ask of you to double check your order information to make sure it is accurate. We reserve the right to put orders with inaccurate or lacking information on hold without any prior notification. We will attempt to contact you through the information you have provided us on your account about your order status. If there is no response within 7 days, your order may be canceled and refunded without further communication.
To provide customers with the best online retail experience possible, our store makes it our motto to process all orders in record time in order to get it out the door and into customer hands sooner than they expected. And due to the difficulty in locating a single order amongst mountains of orders, in most cases, we are unfortunately unable to make changes and cancellations once an order has been processed and is being prepared for shipping.
Therefore, before placing your order, please review your cart before clicking submit. If you need to make a cancellation, please contact us as soon as possible via email so that we can catch your order before it is sent to warehouse for fulfillment. We are not able to guarantee that the changes/adds/cancellations can be completed, although we'll do our best to attempt to do so.
Due to tremendous demands for our products, it requires that we use multiple manufacturers to produce enough to fulfill all our customers needs. Although we do our best to control the consistency of the colors/shades of our products across the manufacturers, because of this, it's possible that there may be slight shade variations if you re-order the same item/color/style if some time has past between the different orders. We can guarantee that within a single order, the color/shade of every piece of a certain item will match up exactly. (I.E. if you place an order for 500 Red Satin Napkins, we guarantee that ALL 500 napkins from that order will match up exactly). However, if you re-order the same item several months later, there may slight shade variations, and may not match 100% with your previous order. Although any color/shade variations will only be slight.
These factors are beyond the control of our stuff as they go through an incredible number of orders daily and expecting them to match colors/shades from previous orders is impossible. Dye lots issues does not qualify for replacements. If you would like us to attempt to match products from your new order with a color/shade from a previous order, you understand you will be responsible for all shipping costs that will be incurred. There will be no compensation given for different dye lot, or color/shade issues.
We will not be held responsible for delays caused by severe weather conditions. Unfortunately UPS, USPS, nor us has any control over forces of nature and the effects it may have over transit and/or delivery of your order. Although we do process and ship out orders very promptly, we can not be held responsible for delays due to these types of factors that are simply out of our control. There will be no compensation for any delays caused by weather, unforeseen circumstances out of our control, or forces of nature.
Order errors are defined as: damaged, incorrect, or missing merchandise. Please review your order immediately after it's received, so that if any order errors are found, can be brought to our attention quickly and resolved for you. Order errors must be brought to our attention within 3 business days after order delivery has been completed. Failure to do so will be interpreted as negligence and you will therefore hold us harmless on any orders/issues that you do not make us aware of. All reshipments for order errors that we determine will require replacements can only be sent via ground shipping, regardless of the situation/cause.
We reserve the right to refuse or accept any orders as per our own discretion.
We have no minimum order other than chair covers or items that are only sold by the dozen such as placemats and napkins.
Colors online are a very good representation, but cannot be guaranteed as every computer has a different resolution. If, seeing the actual color, or feeling the actual texture is important to you, we recommend that you order a swatch card of all colors in a particular fabric.
The swatch cards are $3.50 per card which has all the colors in that particular fabric. Delivery will be $2.50 for up to 3 full cards. Each additional card will be $1.00 in the continental United States.
Our products generally ship between 1 to 3 business days after we receive your order. During our busy season it could take up to 1 week to manufacture your order. Every single order is custom made to your specifications. We also offer overnight shipping and 2nd day shipping for an additional fee. Please call us at 1-800-379-7237 to get pricing for expedited shipping options. If you need your tablecloth before a certain date please contact us by phone or email to let us know.
We ship with UPS or FEDEX. For rush orders, UPS Second day air is available. UPS does not deliver to P.O. Boxes, so make sure you provide a physical address when ordering.
Shipping and handling charges are to be billed in the following way:
The Tablecloth Company makes each order custom to your exact specifications, including fabric, color, shape and size. Because all items are uniquely customized to your requests, the products we make have no resale value. Therefore, we are unable to accept any returns. We thank you for understanding that the value of our business is rooted in our customized approach.
We are committed to quality and making our customers happy. We’ve been in the business for years, and rarely if ever make a mistake on an order. If, however, we make a mistake on your order by creating a product in the wrong shape, size, color, or fabric, then we will remake the product the correct way, at no additional cost to you. For example, if you order a rectangular tablecloth, and we send you an oval tablecloth, we will send you the correct rectangular product.
We cannot accept returns for any reason other than if we made a mistake with your order. We are not responsible for slight variations in dye-lot differences. We are not responsible for any typographical errors you make during the ordering process.
If we made a mistake with your order, please call us or e-mail us within three business days. All claims must be made within three business days of receipt of product. At that time, we will provide you with return instructions. All returns are subject to our approval.